Q:How can I quickly reorder something I've bought before?
Use our "Order Again" feature found within your past orders. This lets you repurchase an entire order with just one click, saving time. You can even add more items to this new order. For specific items, simply use the "Add to Cart" option next to the product in your order history, making reordering easy and efficient. Please click Simplify Your Reordering with "Order Again" and Easy "Add To Cart" page to learn more.
Q:What is your Adult Toy Logo Customization Service?
Our Adult Toy Logo Customization Service is a digital solution for customers who want to customize their products with their names or logos, but can not afford big quantity to start. Please click Adult Toy Logo Customization Service to learn more.
Q:What is your New Products Crowdfunding Program?
Q:How to switch shopping cart from Standard Shopping Cart to Customized Shopping Cart?
To switch from the Standard Shopping Cart to the Customized Shopping Cart on our website, simply follow these steps:
1. Go to the Shopping Cart page where you see your selected items.
2. At the top of the cart, you'll find two buttons: "Standard" and "Customized".
3. To switch to the Customized Shopping Cart, click on the "Customized" button. This will change the cart to allow you to submit custom logo orders.
Please check Understanding Our Shopping Carts: Standard vs. Customized Orders Page to learn more.
Q:How do I place an order?
You can directly place an order through our website. Simply browse our selection of products, add the items you wish to purchase into your cart, and proceed to the checkout process. Additionally, we have created text and image tutorials, as well as video guides, on how to place orders for standard, logo customized, and crowdfunding items.
Q:What is the minimum order quantity (MOQ)?
For the majority of our products, there's no MOQ; you can order as few as 1 piece. However, there's a minimum order value of US$200 for the entire order. Please check our Minimum Order Policy.
Q:What types of packaging do you offer for your products?
We primarily use:
Display Box
Blister + Insert Card
Silicone vibrators mostly come in the Display Box.
For certain lower-cost items, we might use:
Aluminum Foil Bag
PVC Bag
To see the specific packaging for each product, check the last image on its page on our website.
Q:Do you provide invoices?
Yes, invoices are available for download in your account. If you need invoices in other formats, please contact us.
Q:Is there an easy way to reorder items from my previous orders?
Absolutely! Navigate to your past orders and use the \"Add to Cart\" button next to any item you wish to reorder. This feature streamlines the process, allowing for quick and hassle-free reordering.
Q:Can I order a gift for someone else?
Absolutely! You can send a gift to another address and even manage multiple shipping addresses within your account. Just make sure to enter the correct shipping details during checkout.
Q:Can I cancel or change my order once it has been placed?
If you need to cancel or modify your order, please contact us as soon as possible. Please note that once an order has been processed for shipping, it cannot be cancelled or modified.
Q:What happens if an item is out of stock?
If an item is out of stock, we will contact you to discuss whether you'd like to wait for the item to be restocked, replace it with a different item, or cancel it from your order.
Q:Can I pre-order items that are not yet in stock?
Absolutely! For certain items, we allow pre-orders. Reach out to us for specifics. In addition, we've introduced a unique "Product Crowdfunding" feature. This lets you tap into products during their initial design or production stages, aligned with the hottest market trends. With a starting MOQ of 30-50 pieces, you can secure these up-and-coming best-sellers early, giving you an edge over competitors. This strategic move not only diversifies your product range but can also boost your sales. By collaborating with our cutting-edge platform, you're gearing up to seize a larger market portion and amplify your revenue. Utilize this chance to enhance profitability and remain a market leader!
Q:Can I place an order over the phone?
We highly recommend placing your order through our secure online website. However, if you need assistance, our customer service team is available to help.
Q:How can I cancel my order?
If you need to cancel your order, please contact our customer service team as soon as possible. Please note that once an order has been processed for shipping, it may not be possible to cancel it.
Q:How often do you restock products?
Restock times vary by product. If an item is out of stock, you can sign up or contact us to be notified when it\'s back in stock.
Q:Can I change my order after it's been placed?
If you need to change an order, please contact our customer service team as soon as possible. However, once an order has started the shipping process, it may not be possible to change it.
Q:Can I pause my order and have it shipped at a later date?
Yes, you can. However, please note that we can only accommodate such requests before the order has been dispatched from our warehouse.
Q:What if the product I want is not available on your website?
If a product you want is not listed, please contact our sales team. We might be able to arrange a special order for you.
Q:How do I know if a product is in stock?
If a product is available, you\'ll be able to add it to your shopping cart. If it\'s out of stock, the status will show \"Sold Out\" and the option to add to cart will be disabled.
Q:Can I change the currency on your website?
Our website currently supports multiple currencies. You can select your preferred currency from the dropdown at the top of the page.
Q:Are GTIN, UPC, EAN, or ASIN codes available on all of your product packaging?
As of now, most of our products are unbranded and do not include GTIN, UPC, EAN, or ASIN codes on their packaging. This is a common practice for white-label products, where the emphasis is placed on the quality and functionality of the product rather than on brand identification through these codes.
Q:Will you have GTIN, UPC, EAN, or ASIN codes available on all of your product packaging change in the future?
Yes, we\'re excited to share that starting in 2024, we will be introducing a new line of branded products. These products will feature UPC codes on their packaging, adhering to international standards for product identification. This update aims to enhance product traceability and meet the evolving needs of our customers.
Q:Why GTIN, UPC, EAN, or ASIN codes are these codes important?
GTIN, UPC, and ASIN numbers play a crucial role in product identification across various retail and online platforms. They help in the efficient tracking and management of inventory, ensuring that customers receive accurate and timely information about the products they purchase.
