Q:Can you supply high-quality product photos for our ordered products?
Certainly! We provide high-quality images for use on your website. Let us know the specific item numbers or order numbers for which you need photos, and we will email them to you accordingly. Please check Access High-Quality Product Images for Your Business Page to learn more.
Q:How often do you update your product selection?
We frequently refresh our product range in line with market trends. Currently, we introduce new products at least weekly. Stay updated by checking our website regularly, and look out for our emails announcing new product additions. Please come back and visit our New Products and Best Sellers page often.
Q:Do you have a loyalty program?
Yes, we offer a loyalty program where you earn Cash Back with your every order. This Cash Back is added to your account and can be used as a discount on future orders, please click our Cash Back Program Link to learn more. Also please check our Multi-Level Referral Program.
Q:Can I trust the reviews on your website?
Q:What discounts and offers do you provide?
Q:What should I do if I receive a damaged product?
We strive to ensure all our products meet high quality standards, but if you receive a damaged item, please contact our customer service immediately. We will work with you to resolve the issue.
Q:If I'm ordering from Germany or other EU countries, do I need to provide a VAT number?
Yes, for shipments to the UK and EU countries, we recommend providing your VAT or EORI number. This helps ensure smooth customs clearance, reduces potential delays, and shortens the overall shipping time. You can enter your VAT or EORI number when registering on our website or update it in the account settings after logging in. This way, your VAT or EORI number will automatically appear on your shipping invoice.
Q:Do I need an account to make a purchase?
Yes, creating an account is required to place orders. This lets you track your orders, save your shipping information, and access other benefits. Please create a new account here.
Q:How can I quickly reorder something I've bought before?
Use our "Order Again" feature found within your past orders. This lets you repurchase an entire order with just one click, saving time. You can even add more items to this new order. For specific items, simply use the "Add to Cart" option next to the product in your order history, making reordering easy and efficient. Please click Simplify Your Reordering with "Order Again" and Easy "Add To Cart" page to learn more.
Q:How to track my order?
There are two ways to track your order:
1. We have an online order tracking system on our website. You can simply log in and track your order from your account dashboard.
2. Additionally, once your order is shipped, we will proactively send you the tracking number and tracking information via email, ensuring you are updated until the delivery is successfully completed by the courier.
Please click How To Track Your Orders to learn details to track your orders.
Q:What shipping methods do you offer? And How long does it take to ship my order?
We offer three main shipping methods:
Air Express Shipping: This method uses carriers such as UPS and DHL. As most of our customers require their orders urgently, we typically dispatch orders within 1-3 days after placement (excluding weekends or national holidays). In this way, many customers consider us as their warehouse in China due to our prompt shipping and reliable service. Notably, for orders valued under $1,000, we often send them out on the same or next day, excluding weekends and national holidays. Air shipping takes about 6-8 days, making the total delivery time approximately 7-10 days.
Standard Sea Shipping: This method provides a port-to-port service. If your order exceeds US$3,000, we recommend sea shipping, as it can significantly cut costs. However, bear in mind that sea shipping takes about 30-35 days to your seaport. You will need to handle customs clearance and local shipping independently or through a broker.
Door-to-Door Sea Shipping: This is a sea shipping service that delivers directly to your door. While this option is pricier than standard sea shipping, it is still much cheaper than air shipping. Currently, we provide door-to-door sea shipping services in the USA, UK, EU, and Australia. Our door-to-door sea shipping service consists of two steps: a sea journey (25-30 days) and local FedEx delivery in the USA (3-5 days). Please note that the local shipping company may vary in different countries.
Q:Do you offer private label services?
Absolutely! We provide private labeling for many products. Additionally, we offer logo customization via stickers for select items. To use this service, simply upload your logo when placing an order. We will print it on high-quality stickers and apply them to the product packaging, giving a sleek look without direct printing. Impressively, this service is available for smaller orders with a minimum order quantity (MOQ) starting at just 30-50 pieces for certain products. For more on this, please check our 'Customization' page or reach out directly for detailed information. Please click Adult Toy Logo Customization Service to learn more.
Q:What types of payment methods do you accept?
We accept several payment options:
PayPal: This is our main payment method. You can pay using your PayPal account or with a credit or debit card through PayPal, even if you don't have an account.
PayPal Invoice: If you face any issues with payment, we can send you an invoice through PayPal to your email. Just follow the instructions in the email to complete your payment.
Bank Transfer: Suitable for larger payments. Please be aware that any bank fees are your responsibility.
Western Union: A reliable method for sending money globally, especially when online payments aren't an option.
Q:How can I download invoices and packing lists from the backend?
You can go to the order details page in the backend, look for the "Download Documents" option, and then choose to print invoices and packing lists, or opt to print them as PDF documents.
Q:What is your new products crowdfunding program?
Q:Do you have a referral program?
Yes, we offer a unique tiered referral program with three levels, allowing you to earn commissions from multiple sources. For a detailed explanation of our three-tiered referral system, please check our Multi-Level Referral Program.
Q:What are your business hours?
Our online store operates 24/7. For customer service, we offer online support from Monday to Friday, 9am to 5pm China Standard Time. Given the time differences with many countries, if our online support isn't available when you reach out, please leave a message or email us. We commit to responding within 12 hours, excluding weekends and holidays.
Q:Do you offer any Limited-Time or Special Deals?
At Wholesale-Adult-Toys.net, we take pride in offering genuine Limited Offers that truly boost your profits. Our Limited Offers aren’t about clearing out old inventory or selling unwanted products. Instead, they embody our commitment to “We Boost Your Profits!”. Please check Limited Offers on Wholesale-Adult-Toys.net.
Q:Do you have a return policy?
Yes, we accept returns within a certain timeframe. Please review our return policy on our website for full details.
Q:How do you handle customs and import taxes?
As the importer, you are responsible for any import duties or taxes imposed by your country. However, we can provide advice on how to minimize these costs. For more detailed information, please contact us.
Q:How do I create an account?
Q:What is your Adult Toy Logo Customization Service?
Our Adult Toy Logo Customization Service is a digital solution for customers who want to customize their products with their names or logos, but can not afford big quantity to start. Please click Adult Toy Logo Customization Service to learn more.
Q:Can I get an update on my order status?
Certainly! You can easily monitor your order status by logging into your account on our website or by referring to the tracking emails we've sent. If you haven't noticed any tracking emails, kindly check your SPAM folder and consider marking our emails as "Not Spam" to ensure future updates land in your inbox.
Q:What are the shipping costs?
Shipping costs vary based on the size of the order and the destination. These costs will be calculated and provided during the checkout process.
Q:Can I place a custom order for products not listed on your website?
Absolutely! We welcome custom orders. In fact, we encourage customers to suggest products we might not currently have. To make this process seamless, we've integrated a feature on our website where you can easily submit product recommendations. Please use this link to recommend products to us (You might need to login first to use this feature). Since we might not always be aware of trending or popular items, your insights are invaluable. If there's a product you're particularly interested in or one that's doing well in your market, please let us know through the feature or contact us directly. We'll strive to stock it, believing that such collaborations are beneficial for both parties.
Q:Is my information secure when I order from your site?
Yes, we take data security seriously. Our website uses advanced encryption technologies to protect your personal and financial information.
Q:Can you provide CSV files to help us import products to our website more easily?
Absolutely! We offer CSV files to facilitate the import of our products into your website. Simply provide us with the item or order numbers you need the CSV files for, and we'll assist you promptly.
Q:How can I stay updated on your latest products and promotions?
Please subscribe to our newsletter. We regularly send updates about our latest products, promotional offers, and industry news.
Q:Do you have an affiliate program?
Absolutely! We offer a unique tiered affiliate system, which can be more lucrative than conventional affiliate programs. If you'd like to understand the differences and benefits of our tiered system compared to standard ones, please refer to the relevant articles in our Knowledge Hub on our blog.
Q:What languages do your customer service representatives speak?
Our customer service team is proficient in both English and Chinese. But if you contact us by emails, we can translate the email to read and reply to you.
Q:Do you offer volume discounts?
Yes, we provide volume-based discounts. Each product page features a discount chart according to the order quantity. As you proceed with your order, our system will automatically calculate the discounted price for you. For significantly larger orders, we offer additional discounts. Please contact us for further details.
Q:Are your products certified?
All our products comply with international standards and certifications. Detailed information about the product certifications can be found on each product's page.
Q:What if my order is held in customs?
Since 2010, we've been shipping to various countries and have encountered many customs-related challenges. Each time we face an issue, we address it and refine our procedures to prevent it in the future. Typically, we can identify the reason if your order is held at customs and will guide you on how to resolve it, providing any necessary documentation on our end. However, if the hold is due to unpaid import duties, it would be your responsibility to clear the duty payments. We're always here to assist with any customs concerns. For more information on customs and imports, please contact us.
Q:What should I do if I forgot my account password?
You can click on the 'Forgot Password' option on the login page and follow the instructions to reset your password. Or use this link to reset your password.
Q:What is your New Products Crowdfunding Program?
Q:Is your shipping discreet?
We use discreet packaging to ensure your privacy. If you have specific packaging requests or requirements, please let us know.
Q:Can you help me choose the right products for my business?
Of course! Our experienced customer service team is here to offer recommendations tailored to your unique business requirements and the latest market trends. We also regularly publish market trend reports to assist our customers in selecting products that align best with demand. This way, you can easily identify and procure "money maker" products for your business.
Q:How secure is my personal and payment information on your website?
We use industry-standard encryption to protect your information. We take your privacy and security very seriously.
Q:Do you have a newsletter?
Yes, we have a newsletter where we share updates about new products, promotions, and useful information. You can subscribe on our website.
Q:How can I get in touch with you if I have more questions?
You can contact us through the form on our website, or directly by email or phone. We aim to respond to all inquiries within 12 hours on business days.
Q:Do you offer regular discount coupon for orders?
We offer a $20 discount coupon each month for all customers, new and old. Each coupon can be used once per customer, but we issue new coupons every month. Additionally, we also provide special coupons to customers on an irregular basis.
Q:How do you ensure product quality?
We have a strict quality control process in place, including pre-production inspections and post-production checks. We also work closely with our suppliers to ensure they meet our standards.
Q:Can I get an estimate of duties and taxes before placing an order?
While we can't provide a direct estimate of duties and taxes due to varying customs regulations and fees by country, we do offer comprehensive information on duty and VAT rates for different countries, methods to calculate these charges, and the payment process.
Q:I am a small business owner with no experience importing from China. Can I still buy from you?
Absolutely! We do have a lot of small business like you, we totally understand the concerns and needs from these customers. We are here to help and guide you through the entire process. Our team has extensive experience dealing with small business owners like you.
Q:How to switch shopping cart from Standard Shopping Cart to Customized Shopping Cart?
To switch from the Standard Shopping Cart to the Customized Shopping Cart on our website, simply follow these steps:
1. Go to the Shopping Cart page where you see your selected items.
2. At the top of the cart, you'll find two buttons: "Standard" and "Customized".
3. To switch to the Customized Shopping Cart, click on the "Customized" button. This will change the cart to allow you to submit custom logo orders.
Please check Understanding Our Shopping Carts: Standard vs. Customized Orders Page to learn more.
Q:How are your products packaged?
Our products are discreetly packaged for your privacy. For more information on our packaging, please visit our shipping and delivery page, we have photos there to show how we pack products and orders.
Q:Can you send me a catalog of your products?
Certainly! We offer a printed catalog that can be ordered with your order. Additionally, we have both PDF and online catalogs available. Please reach out to us for a copy or the direct link. Keep in mind, our website is always up-to-date with the latest products, descriptions, and images, offering a comprehensive view of our offerings.
Q:Can I use more than one form of payment for an order?
Currently, we only allow one form of payment per order. If you have special circumstances, please contact our customer service team for assistance.
Q:How can I learn about upcoming product releases?
Sign up for our newsletter to stay informed about new product releases, sales, and other updates.
Q:What if my question isn't listed here?
Please feel free to contact us directly with any additional questions you may have. Our customer service team is always here to assist you.
Q:What should I do if my promotional code isn't working?
If your promo code isn't working, please contact our customer service team and they will assist you.
Q:Do you offer any warranties on your products?
Yes, we provide warranties. For details, please refer to our Return Policy and Warranty page.
Q:Can I order if I'm not a business owner but interested in your products?
Absolutely! You don't need to own a company to place an order with us. We actively support small enterprises and individual sellers, so there's no need for concern. Additionally, if you're new to importing products from China or have limited experience, we invite you to explore our Knowledge Hub on our blog. We believe that with the insights and knowledge we offer, you can quickly become proficient in import/export practices and consistently profit from sourcing products from China.
Q:How do I place an order?
You can directly place an order through our website. Simply browse our selection of products, add the items you wish to purchase into your cart, and proceed to the checkout process. Additionally, we have created text and image tutorials, as well as video guides, on how to place orders for standard, logo customized, and crowdfunding items.
Q:How does your order fulfillment process work?
After you place an order on our website, we\'ll confirm its details, package the items, and then ship them out. Once dispatched, we\'ll provide you with a tracking number. You can monitor the progress of your shipment through your account on our website. Additionally, we\'ll send you email updates with tracking information until your order is successfully delivered to you.
Q:Can I request specific products to be sourced?
Absolutely! We always welcome and value product suggestions and requests from our customers. To streamline this, please use this link to recommend products to us (You might need to login first to use this feature). As trends and popular items can shift, your input is invaluable to us. If you have a specific product in mind, do reach out. We can also undertake custom product development, including creating new molds for adult toys. We believe collaboration is a win-win and we’re keen to cater to your needs.
Q:How can I update my payment method?
You can update your payment method through your account settings. If you have any difficulties, please contact our customer service team.
Q:How do I subscribe/unsubscribe to your newsletter?
You can subscribe to our newsletter through our website. If you wish to unsubscribe, you can click on the 'unsubscribe' link at the bottom of our emails.
Q:Can I provide feedback on a product I purchased?
Absolutely! We value customer feedback and encourage you to share your experiences with our products. You can leave a review on the relevant product page on our website.
Q:Do you offer any extra discount programs for VIP members?
Yes, we do have a rewarding VIP membership program. Here\'s how it works:
VIP Tier 1: Once your cumulative order amount reaches $3,000, you will be automatically upgraded to our VIP Tier 1, qualifying for an extra 3% discount on every order.
VIP Tier 2: With a cumulative order total of $5,000, you'll become a VIP Tier 2 member and enjoy an additional 5% discount on each order.
VIP Tier 3: Reaching a cumulative total of $10,000 elevates you to VIP Tier 3, where you'll receive an 8% discount on every order.
VIP Tier 4: Achieving a cumulative order amount of $20,000 makes you a VIP Tier 4 member, entitling you to a 10% discount on all orders.
Please click VIP Member Advantages to learn more about our VIP Membership program.
Q:One of our customers having trouble using a product after she ordered from us. What should I do?
We care deeply not only about our direct customers but also your clients. It's unfortunate to hear about this issue. We never shirk our responsibility. When you encounter such problems, please contact us immediately. We'll do everything in our power to address the concern and ensure both you and your customer are satisfied. Rest assured, we won't let you bear any losses. Remember, our goal is to help our clients profit, so we stand by you every step of the way.
Q:Can I sell your products on my own website?
Absolutely! We can provide high-quality product images and CSV data to make importing products to your website simpler. If you need any other resources or assistance, just reach out. We're here to support you in growing your business.
Q:What is the minimum order quantity (MOQ)?
For the majority of our products, there's no MOQ; you can order as few as 1 piece. However, there's a minimum order value of US$200 for the entire order. Please check our Minimum Order Policy.
Q:Do you offer dropshipping services?
If you are interested in sex toy dropshipping service, please contact us for more details.
Q:Do you offer white-label services?
Yes, we do provide white-label services for certain products. Please contact our sales team for more details.
Q:I received the wrong product. What should I do?
We apologize for the error. Please contact our customer service team as soon as possible so we can rectify this for you.
Q:What is your policy on defective products?
We have stringent quality controls in place, but in the event that a defective product slips through, we will replace it at no additional cost to you. Please review our return policy for more information.
Q:What types of packaging do you offer for your products?
We primarily use:
Display Box
Blister + Insert Card
Silicone vibrators mostly come in the Display Box.
For certain lower-cost items, we might use:
Aluminum Foil Bag
PVC Bag
To see the specific packaging for each product, check the last image on its page on our website.
Q:Do you sell to customers outside of Europe and the Americas?
Yes, we ship to many countries worldwide. Please check our shipping information page or contact us to confirm whether we can ship to your location.
Q:Can I order custom-made products?
Certain products can be customized. Please contact our sales team for more information.
Q:Can I reserve a product that is currently out of stock?
Absolutely! Just let us know the item number and quantity you\'re interested in, and we\'ll make the necessary arrangements. Please reach out to us for reservations.
Q:I received the wrong product. What should I do?
We apologize for the error. Please contact our customer service team as soon as possible so we can rectify this for you.
Q:Do you provide invoices?
Yes, invoices are available for download in your account. If you need invoices in other formats, please contact us.
Q:Can I change my shipping address after my order has been placed?
If you need to change the shipping address, please contact us as soon as possible. Once an order has been processed for shipping, we may not be able to change the address.
Q:What happens if my package gets lost in transit?
If your package is lost in transit, please contact our customer service team immediately so we can assist you.
Q:Is there an easy way to reorder items from my previous orders?
Absolutely! Navigate to your past orders and use the \"Add to Cart\" button next to any item you wish to reorder. This feature streamlines the process, allowing for quick and hassle-free reordering.
Q:What if I receive a damaged product?
If you receive a damaged product, please contact our customer service team immediately to arrange for a return or replacement.
Q:Can I order a gift for someone else?
Absolutely! You can send a gift to another address and even manage multiple shipping addresses within your account. Just make sure to enter the correct shipping details during checkout.
Q:How can I give feedback about my experience?
We welcome feedback! You can provide feedback through our contact form, or by leaving a review on our website.
Q:Can I cancel or change my order once it has been placed?
If you need to cancel or modify your order, please contact us as soon as possible. Please note that once an order has been processed for shipping, it cannot be cancelled or modified.
Q:How can I contact customer service?
You can reach our customer service team through our online chat, message form, email, or by phone. For detailed contact information, please visit our \"Contact Us\" page.
Q:What happens if an item is out of stock?
If an item is out of stock, we will contact you to discuss whether you'd like to wait for the item to be restocked, replace it with a different item, or cancel it from your order.
Q:How can I leave a review for a product I purchased?
You can leave a review on the product page on our website. We appreciate your feedback!
Q:Can I pre-order items that are not yet in stock?
Absolutely! For certain items, we allow pre-orders. Reach out to us for specifics. In addition, we've introduced a unique "Product Crowdfunding" feature. This lets you tap into products during their initial design or production stages, aligned with the hottest market trends. With a starting MOQ of 30-50 pieces, you can secure these up-and-coming best-sellers early, giving you an edge over competitors. This strategic move not only diversifies your product range but can also boost your sales. By collaborating with our cutting-edge platform, you're gearing up to seize a larger market portion and amplify your revenue. Utilize this chance to enhance profitability and remain a market leader!
Q:Can you provide product images for my website?
Yes, we can supply high-quality product images for you to use on your website. Just let us know what you need, and we\'ll be happy to assist.
Q:Can I place an order over the phone?
We highly recommend placing your order through our secure online website. However, if you need assistance, our customer service team is available to help.
Q:Can you provide CSV files to help us easily import products to our website?
Yes, we can provide CSV files to make it easier for you to import our products into your website. Just let us know what you need and we\'ll be glad to help.
Q:How can I cancel my order?
If you need to cancel your order, please contact our customer service team as soon as possible. Please note that once an order has been processed for shipping, it may not be possible to cancel it.
Q:How often do you restock products?
Restock times vary by product. If an item is out of stock, you can sign up or contact us to be notified when it\'s back in stock.
Q:Can I change my order after it's been placed?
If you need to change an order, please contact our customer service team as soon as possible. However, once an order has started the shipping process, it may not be possible to change it.
Q:Can I pause my order and have it shipped at a later date?
Yes, you can. However, please note that we can only accommodate such requests before the order has been dispatched from our warehouse.
Q:What if the product I want is not available on your website?
If a product you want is not listed, please contact our sales team. We might be able to arrange a special order for you.
Q:How do I know if a product is in stock?
If a product is available, you\'ll be able to add it to your shopping cart. If it\'s out of stock, the status will show \"Sold Out\" and the option to add to cart will be disabled.
Q:Can I change the currency on your website?
Our website currently supports multiple currencies. You can select your preferred currency from the dropdown at the top of the page.
Q:Are GTIN, UPC, EAN, or ASIN codes available on all of your product packaging?
As of now, most of our products are unbranded and do not include GTIN, UPC, EAN, or ASIN codes on their packaging. This is a common practice for white-label products, where the emphasis is placed on the quality and functionality of the product rather than on brand identification through these codes.
Q:Will you have GTIN, UPC, EAN, or ASIN codes available on all of your product packaging change in the future?
Yes, we\'re excited to share that starting in 2024, we will be introducing a new line of branded products. These products will feature UPC codes on their packaging, adhering to international standards for product identification. This update aims to enhance product traceability and meet the evolving needs of our customers.
Q:Why GTIN, UPC, EAN, or ASIN codes are these codes important?
GTIN, UPC, and ASIN numbers play a crucial role in product identification across various retail and online platforms. They help in the efficient tracking and management of inventory, ensuring that customers receive accurate and timely information about the products they purchase.
