Return Policy

Our commitment to your satisfaction and trust is paramount. Below is our Return Policy and Warranty information, designed to ensure clarity and ease of process for our valued customers.

Damaged or Defective Products:

• Inspection and Reporting: Each item undergoes meticulous inspection before shipment. Despite our efforts, if you receive a product damaged during transportation or defective upon arrival, please report it to us within 60 days of receipt. This extended period accounts for any potential delays in inspecting the items or discovering issues after they've been sold to end-users.
• Process: To report, contact our customer service with your order number, detailed description of the issue, and visual proof (photos or videos). Upon verification, we will log the issue and include replacements in your next shipment, at no additional cost.

Returns Due to Shipping Error:

• Notification: If you receive products different from your order due to our shipping error, inform us within 7 days of receipt.
• Resolution: We will cover all return shipping costs and dispatch the correct products promptly. Alternatively, a refund can be processed upon request.

Warranty

Duration:

• Coverage: All our adult toys are covered by a 60-day warranty from the date of receipt, addressing any manufacturing defects.

Warranty Coverage:

• Scope: This warranty exclusively covers defects arising from the manufacturing process.
• Limitations: Damage resulting from misuse, alteration, neglect, or unauthorized repair attempts will void the warranty.

Claim Process:

• Procedure: To initiate a claim, provide your order number, product code, and a detailed description of the defect. We may ask for visual proof to validate the claim.
• Outcome: Valid claims will lead to the dispatch of a replacement product. If the specific item is out of stock, we will offer a similar alternative or issue a refund.

Disclaimer:

• Product Care: For optimal longevity of our products, proper cleaning and maintenance are essential. Failure to maintain products as recommended may void the warranty.
• Health and Safety: Due to the intimate nature of our products, returns may be declined to prevent contamination risks. We encourage careful selection to ensure satisfaction and safety.

Additional Notes:

• Return Shipping for Warranty Claims: Should a product under warranty require return, we will guide you through the process, including how to handle shipping costs.
• Processing Time: From reporting an issue to receiving a replacement or refund, we strive to process all claims promptly. Expected timelines will be communicated during the claim process.
• Refund Method: Refunds are issued to the original payment method unless otherwise requested. Details will be provided during the resolution process.

Final Note:

Our customer service team is dedicated to assisting you with any concerns or questions about our return policy and warranty. Contact us via our website form, email, or live chat for swift and friendly support. We are here to ensure a seamless and positive experience with our products and services.