Q:If I'm ordering from Germany or other EU countries, do I need to provide a VAT number?
Yes, for shipments to the UK and EU countries, we recommend providing your VAT or EORI number. This helps ensure smooth customs clearance, reduces potential delays, and shortens the overall shipping time. You can enter your VAT or EORI number when registering on our website or update it in the account settings after logging in. This way, your VAT or EORI number will automatically appear on your shipping invoice.
Q:How do you handle customs and import taxes?
As the importer, you are responsible for any import duties or taxes imposed by your country. However, we can provide advice on how to minimize these costs. For more detailed information, please contact us.
Q:What if my order is held in customs?
Since 2010, we've been shipping to various countries and have encountered many customs-related challenges. Each time we face an issue, we address it and refine our procedures to prevent it in the future. Typically, we can identify the reason if your order is held at customs and will guide you on how to resolve it, providing any necessary documentation on our end. However, if the hold is due to unpaid import duties, it would be your responsibility to clear the duty payments. We're always here to assist with any customs concerns. For more information on customs and imports, please contact us.
Q:Can I get an estimate of duties and taxes before placing an order?
While we can't provide a direct estimate of duties and taxes due to varying customs regulations and fees by country, we do offer comprehensive information on duty and VAT rates for different countries, methods to calculate these charges, and the payment process.
